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Return and Refund Policy

Our Return and Refund Policy addresses the timeframe for asking for a refund, the amount of the refund, and under which conditions will the customer receive a refund.

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  • All items are final sale

  • We do not accept returns except in the case of manufacturer defects and they must be pre-approved

  • STORE CREDIT ONLY

 

Manufacturer Defects

If you receive an item with a manufacturer defect, you must contact us at owner@faithandbody.com within 3 business days of receiving your order. To be eligible for a return, your item(s) must be unused and in the original packaging.

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Your return request must include:

  • Order number

  • Item description (Color and quantity included)

  • Reason for return

  • Photos of the merchandise you wish to return and defects

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Once your request has been approved, the merchandise must be shipped and in transit back to Faith & Body LLC within 2 DAYS of receiving approval. All labels provided to the customer will be standard service or UPS Ground; customers will be responsible for expedited shipping costs. If the items are not shipped within the 2 day period, your return request may be denied and cancelled.

Exchange Policy

Exchanges are granted only in cases of requesting a different size option of the same item. To request an exchange please contact us at owner@faithandbody.com within 10 business days of receiving your order. To be eligible for an exchange, your item(s) must be unused and in the original packaging.

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Your exchange request must include for each item:

  • Order number

  • Item description (Color and quantity included)

  • Reason for the exchange

  • Photos of the merchandise you wish to exchange

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Once your request has been approved, the merchandise must be shipped and in transit back to Faith & Body LLC within 2 DAYS of receiving approval. Customers are responsible for the return label and shipping costs. If the item(s) are not shipped within the 2 day period, your return request may be denied and cancelled. Once Faith & Body LLC receives the exchangeable item(s), and finds it in new condition, then we will ship out your new item(s).

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